We’re here to help for any gap our team is unable to deliver. EasMyBiz bills its customers upfront at the beginning of each renewal tenure/month based on the appropriate plan that the customer has subscribed. All downgrade / cancellation requests require a 7-day notice period unless otherwise mentioned or agreed to. Refunds on downgrades / cancellation will be entertained only if the client has intimated within the first week of service or in advance and served the due notice period for downgrades / cancellation. Any excess amount left, after adjusting for the notice period and pending dues if any, shall qualify to be refunded to the customer. EasMyBiz services shall be governed by the Refund Policy stated below by their individual refund policies or the project.
- Refunds during the trial/training period are not applicable since we do not charge customers during the trial/training period.
- Refunds claimed on non-usage of plan hours by the customer are not applicable / permitted after 30 days of non-usage.
- EasMyBiz will ensure best effort services for delivering quality work and will attempt to switch Virtual Assistant through interview to rework on the task / project for our customers. Refunds claimed in such cases will be routed to the BDM of EasMyBiz through direct email / call within 3 business days of receiving the completed task / assignment / project, failing which it will be presumed that the quality is acceptable and there is no deficiency / shortcomings in service. The decision of the company will be final and binding on this matter.
- EasMyBiz shall be not responsible or liable for insufficient or delayed documentation / information from clients relating to any particular task(s), error(s) and / or mistake(s) not pertaining to EasMyBiz scope of work, because of customer’s inability to follow procedures or requirements or due to any other reasons beyond the control of EasMyBiz.
- Any refunds to be processed shall be made through pro-rata basis.
- You may be subjected to charges for credit card transaction and exchange rate fluctuations on any refunds due to the involvement of payment gateway in the transaction; these are beyond our control and cannot predict or estimate the charges applied.
For any issues with our refund policy. Please get in touch with our billing team at
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